Frequently Asked Questions

A WordPress, Woocommerce and Web Hosting Company

Some basic questions you may want to ask HOSTMYDOMAIN:

Experience is one thing that matters even more than knowledge and skills. As they say, practice makes perfect.

We have 15+ years of experience and we have built 100’s of websites

You, as the owner, are as much a part of the website development process as we are. If you think your job ends with finding a good web developer, you should think again.

We will need many things from you including your time. Mainly the following:

  • Advance payment, we require a 50% deposit to begin work
  • Signing the contract agreement, an understand of what we expect from each other
  • The basic and detailed idea of your website, and your vision or goal for the website
  • Website content, images, and other data
  • Domain and web hosting details

After explaining your project to us, we will provide an estimated cost of development. The cost of a WordPress website depends on a number of things, such as theme purchase, requirements, plugins, and integrations, etc. We will analyze all these things and give you an estimate or exact cost of the project accordingly. You can then decide to continue with us or go with someone else as per your budget.

Note that 5 page brochure sites start from R7,000, and online shops with 5 pages and up to 30 products from R15,000.

Find out more about our WordPress Development or contact us for a Quote.

This normally depends on your choice. Though creating a new WordPress theme for your project from scratch can take along time, so we prefer to find a suitable quality theme on ThemeForest and customise it to your needs at a fraction of the cost.

Find out more about our WordPress Development.

We will first analyze your requirements, work on the content document, choose a suitable theme, and then get the development process started. Once we understand the content and have the theme in place, the website magic usually flows from there. We then include you for the testing phase to analyze the quality of the final product. At this stage you are welcome to provide feedback and changes that need attention.

For more complicated websites, it is likely you will be involved at multiple stages during the build process.

Once you are ready for your site to go live, the 50% remaining development fees will be due.

This is one of the most important aspects of your website and it is crucial that your website is mobile-responsive. More and more users are moving to the mobile platform for performing basic searches and browsing tasks. This is as important for us as it should be for you.

Yes you do. Unlike Shopify or Squarespace who provide your website as a service, with WordPress, your website is your intellectual property meaning you actually own your website and have the ability to change hosts when you have the need too.

You will need the following accesses:

FTP access
WP Admin access
Database access

Domain and DNS settings are secured and managed by HOSTMYDOMAIN. As long as all your fees are paid up to date, you can transfer your domain should you need to.

Yes, the ultimate purpose of a website is to get traffic and generate leads that convert. This is not possible if your website is not optimized for search engines.

WordPress itself is an SEO-friendly platform and it gives us ample opportunities including several plugins to enhance the search compatibility of your site.

Yes, a WordPress website can be easily converted into an online shopping store with the use of the Woocommerce plugin, but it will require additional development. Ideally we should know before hand that you might want to make this upgrade, so it can be better planned for.

Usually 2-4 weeks for an average website. Note that your involvement can also speed up or slow down the process.

It is not always the case that you are 100% happy with the project the first time, as it might still require some changes and/or updates.

We are willing to make the necessary changes as and when required during the testing phases. Should these changes be within the scope of the project then they will be included in the original quoted price.

A website needs regular maintenance which includes testing its code, refreshing the website content, and testing for new bugs and errors when updating plugins and WordPress to the latest version, etc.

Even if you are able to do these things yourself, we are still available should you need support for any problem with your website.

Note all support is billed for accordingly, usually in 15 minute blocks.

For us the website and hosting go hand in hand. If you are developing a website, you will also have to purchase a domain, which works as the address for your website, and a web hosting plan, which is the secure online space or server where your site is hosted, in order for the website to work.

HOSTMYDOMAIN provides domain and web & email hosting services along with our web development services. An all in one solution that you can trust, and is safe and secure.

Sometimes it just doesn’t work out with your current web hosting provider. We can assist in transferring your PHP or WordPress website to our servers for free. Please note that a free transfer requires a domain administration transfer to HOSTMYDOMAIN and 6 months pre-paid hosting charges. Thereafter hosting will be month to month.

You will need the following accesses:

  • FTP access
  • WP Admin access
  • Database access
  • Domain and DNS settings

As long as all your fees are paid up to date, your current domain administrator should allow you to transfer your domain to HOSTMYDOMAIN.

Backups are very important for disaster situations when you accidentally lose any important website data or delete your website or a database by mistake or if your website is hacked. Your site can be backed up online or offline. Note that online backups require additional storage and offline backups are more complicated and can lead to a few of the issues outlined above.

Please note that if you manage and update your site yourself, you are ultimately responsible for it. Should you require us to periodically backup your site offline for you, we will be happy to do so.

We can communicate and provide support to you via Zoom, Team Viewer, Telephone and Email. Note we have a 24 hour expectation on ourselves to either achieve your task or communicate a timeline with you.

Note all support is billed for accordingly, usually in 15 minute blocks. 

If you still have any questions or require a website quote, please contact us.

Some basic questions relating to WordPress:

WordPress is a popular content management system (CMS) that you can use to power your website on your own hosting plan. WordPress makes creating a blog, landing page, online store, forum or other website possible for users all around the world.

WordPress itself is a free, open-source web software but to use it you will need to invest in a web hosting plan. You can find secure and lightning fast hosting for as little as R150 per month with HOSTMYDOMAIN. A managed WordPress hosting plan that makes setting up and maintaining your website easy. You might also need to invest in a developer to help you setup and design your WordPress site using the free, open-source web software.

Total collaborative effort behind developing WordPress is estimated to have taken 151 people years to build, with an estimated cost of over $8 million.

Absolutely not! Most WordPress users are not developers since there’s no need to learn complicated CSS or PHP when there are plenty of feature rich themes and plugins to make changing your website easier.

But building and managing your own website can still be a complicated task. Although WordPress is designed to be as simply as possible, it still takes a mammoth effort to get to know it well enough to manage the everyday stuff, never mind building it from scratch or dealing with the complicated issues that popup from time to time. This is time that most people don’t have. So if you are looking for experienced WordPress and Woocommerce developers, then please contact us.

The easiest way to change the look of your WordPress website is with a new theme. A WordPress theme is like a style skin for your website. Your theme will give your website a unique look, and depending on what’s included in the theme it may also add features for customizations like colors, fonts, menus, widgets, pages, post types, post formats and much more.

As easy as this may sound, we understand that’s not always the case. If you need experienced WordPress and Woocommerce developers, then please contact us.

There are a few common errors when installing a WordPress theme, but the most common is “Missing Stylesheet.” This means you tried to install the wrong file or folder. Your best bet is to double check that you’re uploading the installable theme zip file. It should not be an open folder or the all files & documentation zip.

Another common error is a white screen when you attempt to install a new theme. This often means you need to increase your server memory limit. Some hosting companies have an option in the main admin or cPanel, but you can always contact HOSTMYDOMAIN’s support team for help.

You can add a variety of features and functionality to your WordPress site with plugins. A WordPress plugin is essentially an add-on for your website. Plugins typically add new features or functionality to your WordPress website with little coding effort on your part. Just install and configure the plugin settings.

We do understand that not all plugins are easy to use and configure. If you need experienced WordPress plugin support, then please contact us.

SEO is short for Search Engine Optimization. This effects how you rank in search results on search engines such as Google, Bing and Yahoo. There are many factors that SEO takes into account including content quality, backlinks, structured data, sitemaps and more.

WordPress is SEO friendly but it will not do all the work for you. WordPress is setup to make it easy for you to manage and improve your SEO but just moving your blog to WordPress likely won’t change your search engine rankings.

If you need experienced WordPress Search Engine Optimization support, then please contact us.

There are lots of ways you can optimize and potentially speed up WordPress on your website. Here are a few ways you can improve your site speed today:

  • Enable WordPress caching
  • Upgrade your PHP
  • Invest in better hosting, contact HOSTMYDOMAIN for secure and lightning fast hosting for as little as R150 per month
  • Choose a quality theme
  • Cleanup your plugins
  • Optimize images
  • Cleanup your database
  • Use a CDN

If you need experienced WordPress development & support, then please contact us.